"Great, when I can re-arrange an appointment that I..."
About: Bristol Eye Hospital Bristol Eye Hospital Bristol BS1 2LX
Posted by SamBilko
What I liked
I m regular attendee at the Bristol Eye Hospital and have always received high quality care from the nurses and doctors that I have seen.
What could be improved
The appointments system is appalling.
The appointment letter says that you can rebook appointments via the phone number at the top of the letter, there is no phone number. The phone number on their websites are never answered and there is no opportunity to amend your appointment to one that you are able to make. This situation has been ongoing now for over 6 months.
This is very poor as it means there are increased number of missed appointments, more re-appointments and increased waiting lists.
Please address this issue immediately as it seriously detracts from the excellent care of the nurses and doctors. This is not a poor healthcare issue it is shocking administration.
I will be writing to all Bristol MPs to address this issue.