"Would re-consider getting treatment after waiting..."
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
Posted by Siobhan Kirk
What I liked
the dr/nurse that finally sort us was very helpful and professional
What could be improved
We appreciate the fact that it isn't your fault if there are not enough Drs but there were many many nurses on shift and nobody communicated to the people who had been waiting 3+ hrs (having been told only a 90 minute wait) that there would be an even longer delay because of several ambulance emergencies.
i think communication is key - let people know what is going on, keep them up-to date.
We arrived at 9:55pm and left at 3:30am all for 1 x-ray
Whilst waiting there was a poor woman bent double in pain who was not seen to for over 3 hrs and was only finally taken in when several of us called for the nurses attention