"A very positive experience"

About: Southmead Hospital

What I liked

I attended the hospital as a day patient for surgery and was admitted to ward 11. My entire experience was a very positive one. The staff were, without exception lovely, they were kind and attentive and kept me well informed of what I was likely to expect and what would happen to me. The ward was clean and the experience, whilst not enjoyable, was as stress free as it could have possibly been. Thank you Southmead you have done yourself proud, and I would recommend you to anyone who asks.

What could be improved


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Response from Southmead Hospital

Dear Ms Galloway – forgive me for not replying before now – it seems the alert system which notifies me of posted comments failed. I was very pleased to learn of your positive experience and that you would recommend the hospital. Your comments have been shared with the department and staff of ward 11.

Regards – Steve Sykes

Advice and Complaints Team.

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