"Trying to book an appointment is hopeless."

About: Royal Berkshire Hospital

What could be improved

The new booking system is a joke. This needs sorting out asap. Double booked, cancelled appointments, it's unacceptable.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Berkshire Hospital

We are very sorry that you experienced such frustrations around booking your appointment. The introduction of the new Electronic Patient Record system has created some real challenges for our staff and has resulted in some anticipated but nonetheless frustrating delays for our patients. We are aware of these issues and everyone is working hard to rectify them as soon as possible.

  • {{helpful}} of {{total()}} people think this response is helpful