"not a very nice one at all and left feeling no..."

About: Stepping Hill Hospital

What I liked

the staff in a & e where very good

the student nurses was very good understanding and tried to help as much as they could

the ward was lovely and clean and the cleaner was lovely

when i went down stairs to the scan unit i was treated extreamly well and was very impressed

What could be improved

being refused why my doctor tried to refer me and sent to a&e and told its a polical matter when i could hear the conversation

the food ( some of it did get a little better the first meal i had i couldnt eat

the attitude of some staff

pain controlled a lot better i believe its meant to be kept under a score of 4 i was scoring 7/8 and not been listened to when i said the pain relief i was given was not working

not being kicked out in the manor i was

being told different things by different people

staff discusing peoples personal medical issue in a very undiscreate manor

being mixed up with another patient and only being given paracetamol thinking i couldnt have co diene and it flipently being brushed under the carpet

incorrect information on my discharge sheet saying i was allergic to a medicsation when im not and saying i was sent home as my pain had got better when it hadnt

having to hunt round the hospital in agony myself to get my medication chart to get some pain relief after waiting 6 hours

Anything else?

i have never had a bad experiance in stepping hill before and have been many times last time in january this year , untill i was addmitted to the jasmine suit .

from the moment i arrived on the ward till the second i left i cant really say anything good about the treatment i recieved at all

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Response from Stepping Hill Hospital

Thank you for sharing feedback regarding your experience at Stepping Hill Hospital. I am sorry to learn of the issues that arose whilst you was a patient at this hospital and I am very keen to investigate these matters further. However, before I am able to do so I will need you to provide me with some personal information so I am able to locate you on our Patient Administration System and commence the investigation. If this is something you would like to proceed with, please contact a member of the Patient and Customer Services Team directly on 0161 419 5678.

Many thanks once again,

Emma Harney,

Case Officer,

Patient & Customer Services.

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