"this great hospital is let down by lazy and..."

About: Stepping Hill Hospital

What I liked

day shift staff

What could be improved

night shift staff

Anything else?

easy to knock managers but this great hospital is sometimes let down by lazy and inconsiderate nurses working the night shift

Story from NHS Choices

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Responses

Response from Stepping Hill Hospital

Thank you for sharing feedback of your recent experience with us. I am sorry to hear that you feel our service wasnt consistent throughout your stay. I am keen to look into this matter further. However, before I am able to do so I will need some personal information so that I can locate you on our Hospital Patient Administration System and commence investigation. If this is something you would like to pursue, please contact a member of the Patient and Customer Services team directly on 0161 419 5678.

Many thanks for your feedback.

Emma Harney,

Case Officer,

Patient & Customer Services.

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