"An altogether very reassuring experience."
About: Cumberland Infirmary Cumberland Infirmary Carlisle CA2 7HY
Posted by flyingbrush
What I liked
Staff attitude from the Ambulance personnel, through A+E to the Assessment Ward and to discharge was exemplary. If the entire NHS reached this standard there would never be a single complaint. By staff, I mean everyone from the most senior consultant to the most junior domestic person.
What could be improved
One small quibble. When requesting something on the ward from the nursing staff, it mostly has to be repeated several times. Even then, there is no assurance that the request has registered or been passed on. As an example, shortly after my admission I had an appointment at Wigton Hospital to be seen by the Heart Failure Team. I asked my named nurse several times to have the appointment and the Patient Transport booking cancelled, but I don't know that it was. Isn't it possible for staff to have some means of recording such requests? Even a simple notebook would do,