"My first experience as an in-patient with the NHS..."

About: Salisbury District Hospital

What I liked

I had keyhole surgery for a hiatus hernia. The pre-operative checks were impressively thorough and reassuring. My 24 hours as an in-patient was a good experience and I was very satisfied with my care throughout this time.

What could be improved

Pre and Post Operative care information. I was discharged the day before the extended 4 day Jubilee Bank Holiday and would have like more information re care of wounds, what to do in an emergency, diet to be followed, well before admission. I was given no written information about any of this before or after my operation.

Anything else?

Why not involve patients in helping to compile the information that I feel I needed?

Patient questionnaire - what would you have liked to have known and when?

What's obvious to the healthcare professional may not be obvious to the patient.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Salisbury District Hospital

Thank you very much for your feedback and for the observations you made while you were a patient at our hospital recently.

All of the patient information we produce is read and checked by our "readership panel" who are a group of volunteers - many of them former patients. They ensure that we don't use jargon and that the information is easily understood by people who do not have backgrounds in healthcare.

Our patient information team use and welcome patient feedback when they produce information leaflets. Your feedback is not only valuable, it is also timely as the team are currently working on a range of new information leaflets, one of which is for patients having repair of a hiatus hernia. It would be really valuable if you were able to share your thoughts on what information you would have found useful - their contact details are patient.information@salisbury.nhs.uk

Once again, many thanks for your feedback and suggestions. We hope that you have recovered well from your recent operation.

  • {{helpful}} of {{total()}} people think this response is helpful