"Medical treatment excellent, car parking chaotic."
About: Medway Maritime Hospital Medway Maritime Hospital Gillingham ME7 5NY
Posted by Elizabeth Akehurst
What could be improved
I was late for my appointment because although I allowed plenty of time, the queue for the hospital car park stretched from halfway down Rock Avenue. I was anxious and angry by the time I got to the clinic. This was compounded by having to pay £1.50 for half an hour's parking.
A more prominent paragraph on the appointment letter warning of the impossible parking conditions with some information about bus routes and times might help alleviate the situation which is clearly very unsatisfactory.