"Treatment excellent - "check in" ok but should be..."
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
What I liked
Medical staff - Drs and Nurses as always brilliant - excellent - caring etc. Let down by receptionists see below..
What could be improved
You are judged on your first point of contact - sort out some training.Why do the receptionists think it is acceptable to talk amongst themselves when dealing with patients - even though I was the other side of the counter I might as well have been on Mars! I am not really interested in listening to the receptionists gossiping about each other - viz I learnt that "...is pregnant ..". "...it's been a bad week....". Interesting , it's Monday!!! "... The Chief Executive came to see us...." One of the receptionists told another that she had been trained to undertake a computer function but could not remember how to do same. All of this within earshot of patients. This gives little confidence to a patient .Any organisation has to understand that the first point of contact sets the bench mark as to how an individual feels/relates to that organisation .