"Delay in offereing a prompt appointment"

About: Churchill Hospital

What I liked

I have been referred to this Unit (Benign Skin Lesions and BCC-Dermatology - (Plastic Surgery) - Oxford University Hospitals-RTH) with a Rodent Ulcer on 26/6/12 and have called the given number, given the Booking Ref and Code Word. However, I was told that I could not receive an appointment but must wait for a letter from the Department.

I would have thought that, in these days of advanced communication, at least, an Appointment could be given immediately.

The condition is troublesome and will involve more complex and painful treatment if delayed, and greater cost to the NHS; as well as unsightly (on my nose!) and I am disappointed that no appointment date was given when I called the Apointment Dept, or that no Internet facility was offered

What could be improved

as above

Story from NHS Choices

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Responses

Response from Churchill Hospital

My name is Deborah Dunn, Complaints Operational Manager at the Oxford University Hospitals NHS Trust. I am sorry that you have not received an appointment to attend the Plastic Surgery Department for the appropriate treatment for your condition. If you would like us to assist you in getting your appointment please do not hesitate to contact me on 01865 223257 or complaints@ouh.nhs.uk

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