"The care was fab! (Shame the food lets it all down..."

About: Royal Derby Hospital

What I liked

The care was fabulous, shame about the food. If you ever have to visit this hospital, bring a packed lunch!!!!

What could be improved

I took photographic evidence of the absolutely disgusting "food" your hospital served to my pregnant wife each day during her stay.

OK, it gets better. One worker, responsible in part for the food, agreed with me when I made that very statement to them!

Whoever your catering company are need training. The lot of them. They overheat, (I would like to say overcook, but there's clearly no evidence of anything being cooked fresh!).

When you visit the restaurant upstairs on level 5, while some food is reasonably edible, a lot, sadly, is not. There is far too much cooked in the morning and left there until the evening.

Waste! Who is paying for all that waste to be firstly heated, then thrown away and... well, wasted?! I would love the money that's being flushed down the pan if you would rather give it away!?

While I find most of the staff at the hospital very compassionate and second to none for care, even for visitors, I have to say, please stop feeding patients like animals that do not matter!!

I do understand the logistical problems and all the other things that go along with catering for such a large amount of people, but believe me, it's not that hard to simply set something out that just looks nice and tastes nice.

I hope my concerns matter to you and that you will look into it. And if I can help, I would gladly volunteer my free time to do so!

Story from NHS Choices

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Responses

Response from Royal Derby Hospital

Thank you for your feedback. We are pleased to hear that the standard of care you received was so high. However, we are very sorry to discover that the catering at the Royal Derby Hospital did not meet your expectations. We take all comments seriously and we therefore ask you to contact our PALS team on 01332 785156, or email pals@derbyhospitals.nhs.uk, to enable us to use your feedback to improve our patient service.

J. Roberts, Communications.

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