"Unpleasant hearing test and lack of information"

About: Royal Sussex County Hospital

What I liked

I was suffering from hearing-related problems and some possible hearing loss so I went for a hearing test and consultation with an ENT specialist at this hospital. The hearing test lasted for around ten minutes and was very unpleasant actually worsening the hearing problems which I was suffering from (tinnitus and hyperacausis).

Then when I went for the consultation afterwards I got no information on the hearing test which I had just done so had to ask at the end of the consultation what the results were. "Oh you've suffered from some limited hearing loss" the consultant said in a dismissive manner. This was as much information as I received about the hearing test itself and I received no helpful information about how the problems I was suffering from might be treated.

What could be improved

see above.

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Responses

Response from Royal Sussex County Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

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