"Do not use this hospital, it's hell."

About: Medway Maritime Hospital

What I liked

One doctor was lovely and polite, and very gentle when I had to have another lumbar puncture for the third time after a doctor failed to do the procedure correctly 2 times before that and I was absolutely terrified. The first two times I felt everything as the doctor hadn't used the anaesthetic correctly.

Also a male nurse was very helpful, he took time after his shift was finished to explain everything that was going on to me.

What could be improved

The first ward I was taken into (bronte) was incredibly dirty, the floors were sticky, and the staff were so rude. When I had to have a lumbar puncture for the third time I was unsure whether or not to go ahead, as it had been so painful the first 2 times, and had made my headache ten times worse the next day. A male doctor came in and bluntly said, have it done or go home. I was terrified and very upset and thought that was no way to talk to a patient. He kept arguing with me, saying that it wouldn't hurt, even though I knew from the first time it would!

I had it done in the end and I have viral meningitis, I was taken onto wakely ward, where everything takes about 2 hours. In the morning on the first day I wasnt given pain killers until 11am, then nobody noticed that I hadn't had any till 9 that night!

The nurses are rude, and the doctors are worse. Please do not use this hospital if you can help it!

Anything else?

Disgusting. I felt degraded, dirty and treated like a piece of meat.

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Responses

Response from Medway Maritime Hospital

Thank you for taking the time to give us your feedback. The experience patients have when they visit the hospital for care and treatment is extremely important to us and we are sorry to hear that on this occasion, the high standards we are committed to were not delivered.

We have raised your concerns with the relevant teams to ensure improvements are made.

Please do not hesitate to get in touch if you would like to discuss this further or if you would us to look into any other matter.

Contact Suzanne Brooker, Head of Patient Experience on 01634 830000 x5175 or email Suzanne.Brooker@medway.nhs.uk

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