"disgusted and appalled"

About: The Princess Royal Hospital (Telford)

What I liked

not a lot

What could be improved

the whole experience, mis communication between staff - different advice given to the same patient by different Healthcare staff, 3 senior Doctors saw me - not one of them read the notes and all of them made assumptions about previous surgery. Comments like - not our ward, have no drugs here have to get some, have no drip stands have to find some, got no blood pack have to get some from somewhere else. This is the day ward do not blame us, this is going to be A&E this weekend - we are so full that Shrewsbury have shut their doors and the patients have come here. TV credit bought on Ward 12 and 20mins later with no warning moved to day ward so not able to close TV account so when I did get through to them I lost £5 as I had not closed the account. Starved as was waiting for a scan for 3 days - was starved for over 80%of my stay there.One Doc saying NBM, other ones saying Clear Fluids, and one even saying I could have breakfast and then a few hours later the ward staff say NBM again. Total confusion. Porters shouting and complaing that the paitient tracker was not working. Complete and utter confusion. Patients asking for pain relief and not getting it even after operations. Where were the contingency plans! A complete shambles and I sincerely hope I never have to go there again as there was nothing but conflicting information and advice from the minute we were moved wards. I came out none the wiser as to why I was admitted as nothing found - that is okay but the treatment of the patients was not the best and the confusion was so apparant to everyone in the ward it did not instill any confidence in the NHS at all. I will seriously use Private in future because at least the handovers will be comprehensive and notes read

Anything else?

Just an appalling eperience

Story from NHS Choices

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Response from The Princess Royal Hospital

Thank you for contacting the Trust through the NHS Choices website.

I will pass your comments to the Clinical Manager for their information and action as required.

Should you require any further assistance, please contact the PALS office on 01743 261691 (RSH) or 01952 641222 ext 4382 (PRH).

If you would like your comments investigating under the formal Complaints Procedure, please contact the Patient Services Office at complaints@sath.nhs.uk or by telephone on 01743 261652.

Patient Experience Team

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