"A very pleasant and comfortable stay - thank you"

About: Lymington New Forest Hospital

What I liked

The staff were friendly and I was treated with dignity and respect. The ancillary staff were excellent - but they couldn't make a decent cup of tea :-( However when I mentioned it to a nurse she very kindly made me one. Nothing seemed to be too much trouble for any of the staff. I noticed that at meal times the elderly patients who could not manage to eat very well were assisted by a member of staff. The staff chatted to the patient while she was helping her. There was no pressure put on the patient to hurry her along. I thought this was great and other hospitals could take a lesson from this.

I think Lymington Hospital is extraordinarily well run - thank you for caring.

What could be improved

I waited nine hours for my medication to be brought up from the pharmacy before I could be discharged. As it was known the day before I was going home - couldn't my prescription have been taken down then?

Story from NHS Choices

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Response from Lymington New Forest Hospital

Thank you very much for your kind comments regarding your experience at Lymington New Forest Hospital. I will ensure that the staff are made aware of your positive feedback (and see whether the ancillary staff can get some pointers regarding making a good cup of tea from the nurses).

I am however sorry that you experienced a long wait for your prescription on the day of discharged and have taken the opportunity to pass your feedback on the Pharmacy team.

Kind regards

Ben Prior

Complaints and PALS Officer

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