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Great !!!!!!

Story from nhs.uk

"Great !!!!!!"

About: Cumberland Infirmary

What I liked

I was taken from penrith to carlisle by ambulence and ended up in the ccu department for 6 days, every one from the Doctor in emergency ,to the person on cardioligy were fantastic.

What could be improved

Nothing

Anything else?

I would like to thank everyone from night staff,doctors,ancilery staff,tea ladies. The only time i have been in hospital was to have my 4 daughters.

The experience was for me was excelent. I do have to have more treatment and am sure i have been spoilt.

I hope this is passed on to the ccu department as i dont think they are thanked as much as they should be.

I don't live in Cumbria and am still off colour so won't been able to thank everyone for a while

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Responses

Response from Cumberland Infirmary 10 years ago
Cumberland Infirmary

Submitted on 03/02/2014 at 16:46
Published on nhs.uk on 04/02/2014 at 03:00

Firstly, may we apologise for the dealing in sending a reply after you had taken the trouble to let us know about the fantatsic care you received from the Cumberland Infirmary. We are sorry about this and are aiming to improve our response times from now on. Thank you for telling us that you felt all the staff that you met provided excellent care. It is really reasurring to hear this as we would expect nothing less than this. It is really important for us to listen well to all the feedback we receive every year from patients and families – we know it allows us to pay proper attention to the things that really matter. So thank you for getting in touch.

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