"Overwhelmed by the care and attention I received..."

About: Basildon University Hospital

What I liked

Absolutely everything.

What could be improved

Nothing.

Anything else?

I recently visited the Cardiothoracic department at Basildon hospital and was so impressed I felt I had to make a comment.

From the moment I was referred to the consultant and his team for an angioplasty the whole process went incredibly smooth. I was sent very clear and informative information prior to my pre-assessment and angioplasty procedure. When I arrived at the hospital I was seen on time and treated with the utmost care and attention. I was extremely apprehensive at the thought of the procedure but was made to feel calm and very comfortable throughout. I believe the staff in this department especially, went beyond the call of duty and I would like to thank the consulant, his team and all the nurses very much.

Many Thanks and Regards Jon Salter.

Story from NHS Choices

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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