"Hospital comment"

About: Darlington Memorial Hospital

What I liked

Some of the food

What could be improved

communications between staff and patient and between staff and carer/wife.

Anything else?

As a carer, I was discussed at the lack of communication between staff and patient and staff and myself. As a carer, I was disgusted to find how little staff knew about how to manage insulin for a diabetic patient. As a carer I was horrified at how long my husband had to wait for pain killing meds.

I did not like the way a young doctor pinned me in a corner and snarled at me until I cried.

I did not complain and I am not complaining, I am merely stating facts.

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Responses

Response from Darlington Memorial Hospital

Dear Swanlen,

Thank you for providing feedback on your husband's admission to Gastroenterology and Hepatology Services at Darlington Memorial Hospital in February 2011.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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