"Annoying, frustrating and time wasting"
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
Posted by Anonymous
What I liked
What could be improved
Patient records - These were paper based and they lost my notes on two occasions so I had to go through all the tests three times which meant repeat visits.
On one occasion when the waiting room was full they sent us all off for lunch and told us to come back in two hours. They did not tell us we needed to book back in again on return so those of us who had been sitting there all morning, sat there for another couple of hours before realising that recent arrivals were going straight in. When we complained we were told it was our fault for not letting the staff know we were back and we would now have to wait until they'd cleared all those who had booked in since lunch.
When sent to a different department for tests, notes were not available for them so we had to sit and wait while somebody ran around the hospital trying to get hold of them.
There is a general atmosphere of disorganisation throughout the hospital. I doubt I have spoken to a single person who can say anything good about the place and a visit is viewed with some dismay.