"Fantastic but they keep getting my name wrong"

About: East Surrey Hospital East Surrey Hospital / General surgery

(as the patient),

I received treatment at the East Surrey Hospital in Redhill in April 2012, I was treated by dr Loosemore. Everything in respect of the treatment was fantastic but despite correcting this several times each time they write to me they get my name incorrect.

Please do correct this!

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Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

Great to hear your treatment was fantastic.

If you contact our Patient Advice and Liaison Service (PALS) hopefully, we'll be able to sort out your correct name! PALS is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf.

You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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