"Staff and patients"

About: Wathwood Hospital

(as a staff member posting for a patient/service user),

Staff at Wathwood are very supportive, encouraging and have very productive and therapeutic relationships with patients helping them identify the problems they face and helping them to mange these issues.

The collaborative approach that Wathwood adopts to break down barriers with patients does help identify the pathway for patients through the hospial whilst maintaining a structured secure environment.

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Responses

Response from Tim Wood, Manager, NOTTINGHAM FOCUS ON WELLBEING

picture of Tim Wood

Dear Pip1

I am replying to your posting on Patient Opinion as the Governor Ambassador for Wathwood.

Firstly thank you for your comments, I am glad to hear that your experience of Wathwood and the staff team is a positive one as I too share this opinion.

I was at Wathwood yesterday 9th August 2012 and visited the assessment ward where I had the opportunity to talk to patients as well as look at some of the security processes that staff and patients have to go through.

I was particularly impressed by Steve and Graham who took me through some of the security checks that they have to do. Whilst carrying out room checks Steve and Graham interacted well with the patients that were in their rooms. It was good to see that (although these checks might be observed as being intrusive) Graham and Steve made the process as friendly as it could possibly be.

I also had the opportunity of talking to two patients whilst I was on the ward (who were going through the assessment process) so far they felt that the facilities and staff were good; my plan is to catch up with these two individuals in a couple of months time to see how things are going.

I visit Wathwood every month and would welcome meeting with you to find out about your journey through Wathwood.

With all good wishes

Tim as governor ambassador to Wathwood

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