"Great help from Great Western Ambulance Service"

About: Great Western Ambulance Service NHS Trust John Radcliffe Hospital / Accident and emergency

(as a relative),

My husband was attacked by a bull and sustained some serious injuries.

Two ambulance crews attended the scene and were very efficient and professional in the help they gave. My husband was then moved via Air Ambulance to the John Radcliffe Hospital.

I really want to thank the ambulance crews as we had no real chance to do so at the time of the incident.

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Responses

Response from John Radcliffe Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 20102which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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Response from Deborah Dunn, Oxford University Hospitals NHS Trust

The Oxford University Hospitals NHS Trust is currently reviewing historical posts on the Patient Opinion Site regarding the services we provide. I note that your post did not receive a response and I am sorry that this was the case. Your thanks will be passed on to the teams involved in your husband's care and I hope he has now made a full recovery.

The Trust welcomes all feedback received from patients and their families and, where appropriate, uses the comments we receive to improve the services we provide. The Trust can be contacted directly via the Patient Advice and Liaison Service (PALS) on palsjr@ouh.nhs.uk should you wish to comment on our current services.

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