"The way they treated my injuries was stupendous"

About: Forth Valley Royal Hospital / Accident & emergency

(as the patient),

After falling and causing a deep gash to my forehead, my daughter drove me to this hospital. After I was processed through to a cubicle, a very nice and efficient nurse got me prepared for a doctor to attend to my injury. The way they treated my injuries was stupendous. The nurse hooked me up to the equipment and prepared the way for the doctor who skillfully with the assistance of the nurse got me prepared for my journey to the room for chest x rays and then the ward. After a short time, I was questioned and examined by initially the nurse, then by a doctor before being taken to the ward.

Finally I had a possible reason for my mishap explained to me by a consultant who told me what was happening with my heart and how treatment could help improve my condition with pills and possibly warfarin.

Thanks to all staff. I feel lucky.

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Responses

Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

I hope you are feeling better and have had treatment started. Its great to hear what made a difference to your care,.

We have been using patients feedback to help staff continue good practice and to learn from what people tell us.

I will take the opportunity of sharing your positive experience with our staff.

Many thanks

Arlian

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