"Helpful, kind & courteous staff"

About: Community Health Services / Phlebotomy

(as a relative),

I attended Woolfall Health Surgery with my mother for her to have blood tests. The staff at the surgery were very helpful, kind and courteous towards my mother who is 83.

In particular the nurse who took the blood, Nurse Candice O'Sullivan, was particularly kind to my mother, ensuring she remained completely relaxed during the procedure. My mother has been registered with this surgery for many years and has witnessed all the changes that have taken place over the decades.

One cannot help but be impressed by the building (always extremely clean), the services offered, and the high level of care shown to those patients attending. My mother's doctor is Dr Veermer, and he is one of the best!

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Responses

Response from Jacqui Sellek, PALS Co-ordinator, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear Rapid276

Many thanks for such kind comments about the service you received. The staff concerned will be delighted to hear that you are so pleased with the service they provided to you. Please be assured that we will feedback your comments to all concerned.

Thank you once again.

Kind regards

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