"Feeling cared for at Aberdeen Royal Infirmary"

About: Aberdeen Royal Infirmary / Ophthalmology (Eye Problems)

(as the patient),

I was seen promptly. The nurse I saw first - Michelle - was welcoming and polite and gave me all the information about proceedings very clearly.

The consultant, Mr Bean (? ) and a student optometrist, were kind, gentle and efficient. I felt cared for and had every confidence in their expertise.

I left feeling grateful for a very good experience. Thank you.

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Responses

Response from Anne Marie Walsh, Clinical Quality Facilitator, Quality, Governance and Risk Unit, NHS Grampian

Thank you so much for taking time to to let us know about your patient experience. I am very pleased to hear that it is was very positive and that you felt informed and cared for.

I will pass on your comments to the staff involved as I am sure they will be extremely pleased to hear that you had confidence in their expertise and they way that they communicated with you.

Regards,

Anne Marie

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