"Satisfied with Sentinel, but not with my GP."

About: Sentinel Healthcare Southwest Community Interest Company / Ear, nose and throat service

(as the patient),

I was pleasantly satisfied with every aspect of my visit.

I do, however, wish it hadn't taken so long to achieve such a visit. This was not the fault of Sentinel, but due to the apparent reluctance of my GP to refer me.

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Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare

Dear dancer838

Thank you for your story regarding your referral experience, we are glad that you found your Sentinel appointment good and provided the care you expected.

With regards to your GP referral I'm sorry that you felt there was a delay in your referral, Sentinel always suggest discussing problems with your GP Practice if you have concerns. As a patient you always have the right to raise your concerns with the Patient and Liaison Service (PALS) for Plymouth it is 01752 435405.

Once again thank you for your feedback regarding Sentinel, I will feed your comments back to the team.

Best wishes

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