"A series of let downs and no operation."

About: Royal Bournemouth General Hospital / Gynaecology

(as the patient),

After being admitted to Bournemouth hospital with excruciating pain, i was told i had a 9" cyst on my Fallopian tube and I would need to have a operation.

After being sent my confirmation letter, i received a letter the day before to cancel. The reason - the surgeon was on strike so it is rescheduled.

I then received a phone call the day before to say that i was to come in later than expected.

When i checked in i was told that i would have a 2 - 3 hour wait.

After waiting the 2.5 hours wait i saw the surgeon who I found really rude may i say. I was then told the surgeon was too busy to do the full operation but all he was going to do was an examination (not what i was booked in for).

In the end, the surgeon didn't even do the examination himself but some other surgeon did.

I was then taken back to the ward to not even see this surgeon or anyone from his team but get told by a nurse that they had gone home as their shift was finished and that if i wanted the results I would have to phone back on Monday.

I think this experience is absolutely disgusting.

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

We are very sorry that you have been let down during your time with us. Our intention is to provide the highest quality care for every one of our Patients.

Please do contact our Patient Advise and Liaison team on 01202 704886 so that we can clarify how we can make improvements.

Thank you for taking the time to write your comments; they will be passed to the appropriate managers.

Again we apologise that our care has not been to the high standards we aspire to provide

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