"Sent from A&E to walk in centre"

About: University Hospital Of Hartlepool / Accident and emergency

(as the patient),

I went there, told the reception I had abdominal pain, been bleeding from back passage and have been sick and there was blood in it, and not eaten for two days.

Then we was told to sit and wait to see the staff nurse. We was called about 30 minutes later. I told her the same thing as before.

She took my blood pressure and my temperature and she said, your blood pressure was high and I had a temperature, and said if you want to be seen today you will need to go to the walk in centre down the road and ask the GP to refer me.

Then she said, go and see your GP about your blood pressure, and gave me two paracetamol (maybe I’m bad and my temperature is high, and blood pressure due to me being bad?).

I went to walk in centre. Full of people what she had sent. What are hospitals for? Fair enough they have time wasters, but all she had to do was look at doctors notes. Going to try and get in to see my own GP in morning and I bet you he will refer me there.

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Response from University Hospital Of Hartlepool

We are sorry to hear that you are disappointed with the level of care you received at our hospital. If you would like to further discuss your experience so that we can work together to improve our services, please contact patient advice and liaison service at PALS.HP@nth.nhs.uk or phone 01429 522874.

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