"My stay on the gynae ward at Heartlands Hospital"

About: Heartlands Hospital / Gynaecology

(as the patient),

The majority of nurses on the gynae ward at Heartlands were very efficient and suited the profession, especially a trainee nurse called Melanie Osbourne who without a doubt shone above all others and will make an excellent nurse. I felt there were some exceptions noticeably on certain shifts the quality of care received.

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Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust We are preparing to make a change

picture of Simon Jarvis

Thank you for taking the time to leave this message. We will ensure your comments are passed onto Melanie and the team who I know will appreciate your kind words.

We would also be interested to talk to you about the quality of care you received at other times too. If this is something you are happy and able to share with us, please would you mind contacting our Patient Services team on 0121 424 0808 who will be happy to take down further details.

Kind regards and best wishes

Simon Jarvis

Head of Patient Services & Engagement

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