"Good care for my arthritis"

About: North Devon District Hospital / Trauma and orthopaedics

(as the patient),

The staff here are always friendly, lovely. Nicki is particularly nice.

The car park was jam packed which made parking very difficult so we were 20 minutes late but it was ok in the end!

I come here for help with my arthritis. Nicki explains things very well, in detail. We can ask her questions. Sometimes there are little delays but nothing that's too inconvenient.

I am able to speak to the nurses directly if anything is concerning me, which is great. They advise me on diet and healthy lifestyle which I find really helpful.

I sometimes go to Stratton hospital but for anything serious they send me here anyway so I may as well come here every time. Quick check ups at Stratton are fine but otherwise, there's no point going there.

It is a long way to come but the hospital here is better equipped to cope with stuff.

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Responses

Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear GA303

Thank you for taking the time to post your comments about your recent care and treatment. I'm really sorry I havent replied sooner.

Its great to see that you have found staff here friendly, in particular Nicki. Its a vital part of patient care for staff to take the time to explain and discuss treatments with their patients, and its good to see that it is taking place.

I'm really sorry to see you had difficulties parking, I know we have experienced some problems recently with parking, however I am pleased to say that we have now made approximatley 30 more car parking spaces available - with plans to make another 80 spaces later in the year, which should improve the situation greatly.

Jayne

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