"I experienced rudeness and discrimination"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted by osiris (as ),
Since I made a serious complaint about my wife's treatment last year, I have had to make several visits to the outpatients department.
We all do not like people who complain, but once again the lessons are not being learnt. Of the three times I have been back, I have been deliberately messed about by administrative staff and support staff, my files have been mislaid and put at the bottom of the files or not put in the right place.
It took me 3hrs on Friday, until I asked where my file was, and then suddenly I was next on the list.
Also I felt there may be ethnic minority conflict amongst admin staff, based on the way the person I saw at reception speak to their colleagues.