About: Royal Blackburn Hospital

What I liked

I waited 4hours with a suspected broken bone and still was not seen by a Dr. I asked at Reception how long I would need to wait and the member of staff was extremely rude, telling me she still hadn't had a break and I would just have to wait however long it took. In the end I left this hospital and went to urgent care in Accrington, which was much better. I was xrayed and my ankle is broken in 3 places - I cannot believe how awful the service was in Blackburn and as a result I was left in agony and treated disrespectfully by staff there. Given this is an A&E dept it's unlikely you are in a position to choose whether you use this hospital but if you can avoid at all costs!

What could be improved

The whole experience was awful, staff are clearly unable to ope with pressure and are rude. In addition more Drs needed at busy times.

Story from NHS Choices

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Response from Royal Blackburn Hospital

We are sorry that the service at the Accident and Emergency Department did not meet your expectations with the level of service and poor communications by staff. If you would like to contact the Patient Advice and Liaison Service they will be able to act on your behalf and pass on the concerns raised to the Accident and Emergency department to investigate.

PALS can be contacted by telephone or by e-mail:

By telephone: 0800 5872586 .

By e-mail: PALS@elht.nhs.uk

PALS office hours are Monday - Friday 8.30am-4.30pm If the phone is not answered straight away, please leave a message and PALS will respond to you at the earliest opportunity.

PALS is a confidential service and they will not disclose personal information without your consent, or the consent of the patient involved.

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