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Care Opinion

Staff were under pressure, yet managed to inspire...

Story from nhs.uk

"Staff were under pressure, yet managed to inspire..."

About: King's College Hospital (Denmark Hill)

What I liked

These comments relate to treatment for my father.

Staff were very professional and helpful at all times. They were thorough and capable and reassuring. They were also kind and friendly.

What could be improved

The environment was 'challenging'. We arrived at midday on a Bank Holiday. There were many people waiting for attention. Staff were significantly under pressure.

So there was a lot of waiting, although I do think that the waiting was not excessive whe you see the demands made on the service.

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Responses

Response from Jessica Bush, Head of Engagement and Patient Experience, King's College Hospital NHS Foundation Trust 11 years ago
Jessica Bush
Head of Engagement and Patient Experience,
King's College Hospital NHS Foundation Trust

Lead on Trust patient feedback and engagement with patients and the public

Submitted on 17/01/2013 at 23:31
Published on Care Opinion on 18/01/2013 at 10:02

picture of Jessica Bush

Thank you for taking the time to post a comment in Patient Opinion and I am pleased to hear that overall you had a positive experience at King's. I am only sorry that I didn't respond earlier to your comments. Unfortunately there was a little glitch in the system which meant that we didn't receive the normal alert which tells us when someone has posted a comment. It's not clear which department your father was treated in at King's but I hope that in the end he was treated satisfactorily, in spite of the waiting.

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Response from King's College Hospital (Denmark Hill) 11 years ago
King's College Hospital (Denmark Hill)

Submitted on 25/01/2013 at 14:11
Published on nhs.uk on 28/01/2013 at 07:36

Thank you for taking the time to share your experience of King's College Hospital. I must apologise for the delay in responding to your comments - there was a slight glitch in our systems which we've now resolved. I am very pleased to hear that your father received good treatment from King's and that the staff were able to reassure you at what must have been a worrying time. I am sorry to hear however that you had to wait so much; we do our very best to keep waits to a minimum in the Emergency Department, even at busy times, but it's very difficult sometimes when we have such a high number of very ill patients arriving. I trust that your father is well.

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