About: Leicester General Hospital

What I liked

Very disappointed when we arrived, the ward was padlocked and the staff were waiting for security to unlock the ward which meant that everything was running late.

Once the ward was unlocked we were asked to wait in the day room so that the staff could make up beds etc.

It would have been nice if someone had taken just 2 minutes to come to the day room and just apologise for being locked out and inform everyone what was happening and what would happen next. What happened to basic communication skills? Some people were clearly very anxious as they were having exploratory procedures and a simple 2 minutes might have helped to reduce their stress and anxiety somewhat.

The staff were excellent once they finally got round to dealing with the patients but such a poor initial experience.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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