"Good care but poor patient experience"

About: Manchester Royal Eye Hospital / Ophthalmology

(as the patient),

I experienced double vision and following telephone advice from the A&E doctor at the Alexandra I visited Manchester Eye Hospital.

I received excellent medical treatment. However, the whole 6 hour experience was a nightmare and was Kafkaesque. I had no idea who or when I would be seeing somebody.

I am a businessman with funds and I would like to work with you - at my expense - to improve your patient experience. Are you interested?

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Response from Eve Koutidou, Patient Experience & Quality Project Officer , Patient Experience & Quality, Patient Partnership Department, Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

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