"my stay was stress free and comfortable"

About: Castle Hill Hospital

What I liked

light spacious rooms

comfortable chairs

tasty meals

pleasant garden areas

What could be improved

bed shortages

Anything else?

there seemed to be a lot of waiting about for beds . patients were sat waiting for other patients to leave so they could have their beds.

Story from NHS Choices

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Responses

Response from Hull and East Yorkshire Hospitals NHS Trust We are preparing to make a change

Dear Anonymous

Many thanks for adding you comment to the Patient Opinion website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. In the near future, a surgical admission lounge will be introduced where patients will attend on admission. On arrival, the patient will have a bed prepared for them and they will go to theatre from this location. This will avoid waiting on a ward for patients to be discharged before a bed becomes available.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local services.

Response from Castle Hill Hospital

Thank you for leaving your feedback on NHS Choices.

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