"Could not be faulted apart from slow pharmacy drug..."

About: Medway Maritime Hospital

What I liked

I was very nervous about my first ever fairly major surgical operation at Medway, which is located in a not too salubrious part of Kent- I need not have worried-

The whole procedure went like well planned military operation- The staff were all great, and the consultants and doctors communicative and quick to inform.

Even the food was pretty good, altho I was feeling too ill to eat much.

What could be improved

I had to wait on the ward seven hours to go home (blocking a bed in the meantime) waiting for my meds to come up from the pharmacy- I even offered to go and get them myself....

Lights were very bright on the recovery ward, perhaps Raybans should be provided on the NHS...

Anything else?

I am not a big fan of the NHS and wished I could have gone privately but have to say that the care at Medway could not have been better- I am nearly a convert to the NHS now....

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Responses

Response from Medway Maritime Hospital

Thank you very much for your positive feedback it is very well received. I will pass on your comments to respective teams as I am sure they will appreciate them.

I would also like to apologise that you had to wait for your medication; I will highlight this to the pharmacy manager.

Also, regarding the issue of lighting, whilst on the recovery ward I will ensure that staff are aware of what it is like from a patient’s perspective so we can consider a solution to this.

Once again, thank you for taking the time to give your feedback.

Benn Best

Acting Senior Operational Manager

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