"Poor standard of food"

About: East Surrey Hospital / Clinical haematology

(as a carer),

My partner was addmitted to East Surrey hospital on in May 2012.

He had a stay of one week. During this time we feel the standard of the food was extremely poor. Hot meals were served cold, some were not cooked properly ie pizza was burnt on top but the base was still raw and tasted like raw dough, roast potatoes were not cooked through so they were hard in the middle.

There were other issues with getting the right meals but to this end we feel that his stay could have been made much better if he could have had a better standard of food.

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Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust We are preparing to make a change

Thank you for your feedback regarding your experience at East Surrey Hospital. As the Director responsible for catering at East Surrey I wanted to respond personally to your comments. I'm sorry that the food your partner received was not to an acceptable standard. We have implemented a new food service on three wards in the last few months to address the type of issues you mention and plan to roll it out across the rest of the hospital as soon as we are able to. I would be keen to discuss your comments so if you felt able to contact me please call either 01737 231988 or e-mail ian.mackenzie@sash.nhs.uk


Ian Mackenzie

Director of Information and Facilities

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