"My daughter's stay at North Devon District Hospital"

About: North Devon District Hospital / Paediatrics

(as a relative),

My daughter was admitted following an overdose. As a parent I wanted to know the worst case scenario as to what to expect. I was given a very vague answer. I left my daughter to be looked after on a paediatric ward and rang later to find out how she was and was told that information could not be divulged over the phone bearing in mind they had been informed my daughter had autism. We were told to be in at 9am to speak to the doctor and a mental health worker. The mental health worker arrived at midday and the doctor a staggering 4 and a half hours after 9am.

Whilst sitting and waiting with my daughter, I witnessed the cleaners dusting with a dry cloth and no objects were lifted to clean under and tissues and swabs were hoovered up and not picked up. My daughter also asked for her canula to be removed at 11am because of discomfort. It was finally removed at 1.45.

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Response from Katherine Allen, Deputy Director of Strategy and Transformation, Northern Devon Healthcare NHS Trust

Dear Rushed524

I have forwarded your message to the senior nurse and lead clinician for the paediatric service at NDDH so they can see your feedback. We would like to look into your experience in more detail. If you would like to contact our patient advice and laision service on pals@ndevon.swest.nhs.uk or 01271 314 090 that would be most appreciated.

In the meantime, you also raise concerns about the way the ward was cleaned. We adhere to the strictest hygience standards and have very low incidences of hospital acquired infections as a result. Last year we had no MRSA and were well below the target for C.difficile. What you witnessed was staff using the latest cleaning cloths - microfibre - to clean surfaces. These cloths require minimum water and can be folded four times. As for the way we clear up swabs and tissues, I have contacted our infection control team and will post a response on this issue shortly.

Many thanks


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