"Feels like age discrimination"

About: Northampton General Hospital (Acute) / Trauma and orthopaedics

(as the patient),

My daughter broke both her elbows, at different times, and the service she received was 2nd to none.

I have been taken to hospital twice with problems with my ACL and the second time I also broke my elbow. My daughter was x-rayed both times on her follow up visit and given physio.

I was not, although the injury was the same. I feel like a second class citizen.

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Response from

Thank you for taking the time to tell us of you and your daughter’s experience on our orthopaedic service. I’m glad that you were pleased with the care that your daughter received but clearly we did not get things quite right for you. Without knowing the details of your case it’s hard to know quite whether your two cases were so similar. Each case will have been dealt with on the requirements of the individual, so I am sorry you completed your treatment feeling like a second class citizen. This is never our intention and if it happens on any future visit to the hospital please contact our PALS staff on 01604 545784 so that we can deal with the concern immediately. Thanks again for your feedback – it's only by knowing what patients think that we can improve the service for others.
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