"Mount Gould Care Centre - A brilliant place and lovely lovely staff"

About: Derriford Hospital / Older people's healthcare Livewell South West Plymouth Teaching PCT / District nursing Sentinel Healthcare Southwest Community Interest Company

(as the patient),

I've been coming to Mount Gould Care Centre for 4 years now on and off. I think the whole place is brilliant.

I was admitted to Derriford Hospital 18 months ago because I had a fall. I didn't particularly enjoy being there, I just didn't get a good impression of the nurses and one of the nurses was very rude to me and I felt really angry with her. I actually told her off for how she spoke to me.

After a few weeks they said I was being transferred to Mount Gould and I felt so relieved and pleased. I've had nothing but good experiences here and all the staff know me, I know them. I just think in my experience the conditions of the place, the treatment and the attitudes of the staff are so much better.

I now come once a week for a leg ulcer on my ankle. I go round the corner to the Sentinel reception and they're always really polite and helpful. I actually quite like coming here for it, the district nurse has offered to come to my house but I don't need her to, I'm very happy coming to see her here and because everyone's always so nice it's anything but an unpleasant place to come to. It gives me an opportunity to get out.

Even if they told me they needed to admit me to this hospital I wouldn't feel bad about it, I'd be quite happy because I know I'd be well cared for.

All in all, a brilliant place and lovely lovely staff.

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Responses

Response from Sentinel Healthcare

Dear the regular

It was lovely to read your posting and thank you for taking the time to tell your story.

I’m sorry your experience at Derriford Hospital was not as positive as Mount Gould Hospital and from your feedback the service will see how it has made you feel and the impact it can have on patients. We will ensure the information is passed to the relevant person so they can read your views.

On behalf of the rest of the staff thank you for sharing your comments it is very much appreciated.

All the best

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Response from Wendy Hill, Livewell South West

Dear the regular

Thank you for your kind comments about your experience and that of the staff during your time on the ward at Mount Gould and your visits to the treatment clinic where you are seen by the district nurses.

I will ensure these are passed on to the relevant staff

Kind Regards

Patient Experience Manager

Plymouth Community Healthcare

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