"Emergency treatment and follow up care for my elderly mother"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Geriatric Assessment Scottish Ambulance Service

(as a relative),

My mother was admitted to that A&E department when she was experiencing difficulties in breathing. She was taken to the resucitation unit and cared for there. She suffers from dementia and is extremely frail and can do nothing for herself. She cannot communicate with those around her and she cannot eat anything other than pureed food and thickened fluids.

With all of the negative press coverage of how the elderly are treated in hospitals people will understandably be anxious when an elderly.

I have been hugely impressed by the level and quality of the care my mother received in A&E and thereafter in ward 11. The communication with staff was also excellent and I was given regular updates on my mother's condition. I believe that my mother was given the highest standards of care whilst in the RAH and that she was treated with dignity and in a genuinely caring environment. On behalf of my mother and family I want to extend my gratitude to all of the staff who were involved in my mother's care. Thank you all very much.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated. All of the staff in A&E and ward 11 who looked after your mother will delighted to read your very thoughtful remarks.

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