"Disappointed with the care"

About: Northampton General Hospital (Acute) / Trauma and orthopaedics

(as the patient),

i was recently in my local hospital for hip replacement surgery, and was very disappointed at the lack of care. i am a nurse and i felt because of this reason i was left to look after myself most of the time.

It seemed to me that if you were no bother you were neglected a lot of the time, not just myself but other patients. Some of the staff were very good and very professional and caring, where others were very inexperienced and did not seem very caring at all.

Because it was a bank holiday too, there were very few staff, such as physio etc. The food left a lot to be desired, it was the same menu for two weeks, there was nothing to tempt me.

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Response from

Thank you for taking the time to tell us about your experiences on our orthopaedic wards. I am sorry if you felt that we neglected you because you are a nurse. It is Trust policy to treat every patient to the same high standard so your feedback is useful.

And you are right many hospitals find it hard to have a full range of staff available over bank holidays though we always make sure that nursing levels are safe.

I will be discussing your comments with ward staff to see if there are any changes we need to make. Thanks again for your feedback.

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