"it was frightening, but I felt I was in safe hands"

About: Furness General Hospital

What I liked

I was taken to A&E by my work colleagues at about 10 am on 26th April. I was experiencing chest pain and discomfort. I subsequently had a heart attact on the treatment table and was given Thrombolysis treatment before being transferred to Blackpool Victoria CCU, where I had Angioplasty treatment. I am now at home in Hampshire recovering. I would like to thank the A&E team at Furness General for all they did to save my life, I know I could not have been in a better place or in better hands - thank you.

Anything else?

Not long after being omitted, I was on the treatment bed and two students were asking me a series of questions prior to the Doctor arriving. I was in some pain at the time and found this difficult to deal with.

Story from NHS Choices

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Response from Furness General Hospital

Thank you for your kind comments. We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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