"a failure in care and consideration"

About: Solihull Hospital

What I liked

not much

What could be improved

the whole visit starting with your admission being spoken to and someone actually coming up to you and telling you who they are hello my name is etc was there a total of 5 hours before anyone actually spoke to us and that was only when theatre sent for my son, only then to find out he had not signed a consent form as nobody had actually been around to do this left in a side room and ignored and nothing explained to us, not about the operation the after care etc,was told conflicting advice by different nurse and then physio, one to leave sling on for 8 weeks and phsyio to take it off 48 hours later very very conflicting

Anything else?

all staff should treat patients the way they would want to be treated if they were in hospital or a member of there family, a smile goes a long way to a nervous patient

Story from NHS Choices

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you for your feedback and I am sorry to hear of the problems you and your family encountered during your son's recent stay with us. Usually information on an operation and what to expect afterwards is discussed at the pre-op appointment so apologies if this was not the case. If you would like to discuss the issues you have raised further please contact our Patient Services Team on 0121 424 0808 Monday to Friday, anytime between 9.00 am and 5.00 pm

Response from Solihull Hospital

Thank you for taking the time to share your feedback with us and we are very sorry to hear your experience at our hospital wasn't a positive one. This is not the standard of care we expect to be given to our patients by our staff.

If you would like to discuss your issues further please contact our Patient Services Team on 0121 424 0808.

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