"Not good"

About: Royal Bolton Hospital

What I liked

The doctor who saw me was nice and made me laugh and cheered me up.

What could be improved

Confidentiality.

Anything else?

I went into A&E after a self inflicted wound and I felt that the nurse who was patching it up was very rood and did not treat me with respect at all! She told me to stop laughing, I was only laughing because I was nervous and didn't want to cry. She also them went back to the doctor and told him that I sprayed something in my cut but I don't think she has ever herd of patient confidentiality as I think the hole rest the a&e department herd her, she was talking so loud about me and if anything she made me worse, as I just went home and did it again, I think some of the staff in the A&E department need to be more aware about self-harm as they seemed to just turn there nose up at me.

Story from NHS Choices

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Responses

Response from Royal Bolton Hospital

I'm very sorry to hear of this. Patients should be treated with respect and confidentially regardless of their condition or injury and I will remind the staff of this. Sue Franklin, Manager, Department of Emergency Medicine.

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