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About: Watford General Hospital

What I liked

I could park at the Hospital, although this was extreely expensive.

What could be improved

Information on y illness and how this would be treated.

The food.

Waiting time to be admitted.

Anything else?

Also visited Gastroenterology Department over a period of 1 year and found this to be an appalling lack of interest in my illness.

When awaiting vital test results for Crohn's the Doctor was so far behind with his appointment times that he past my case to another Doctor who I had not met. The test results were still not available after waiting for 8 weeks and i eventaully received these via a telephone conversation and not with the Doctor I was seeing.

Added to which, I was on Steroids at the time and had lost a stone in weight and yet the letter written by the Doctor who had seen me instead of the usual Doctor commented in a letter to my GP that I had looked well. This information was more than wrong, it was wholly misleading.

I refused any further appointents at this Hospital and have asked for a referral to a London Hosptial which I have more confidence that they will diagnose my condition and treat appropriately.

Story from NHS Choices

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Response from Watford General Hospital

You’re clearly very unhappy about the experience you had at Watford General, and issues of this nature are taken very seriously.

The importance of a ‘gold standard’ patient experience is one of our key objectives and communication between staff and patients is something we’re working hard to improve. If your experience has yet to be investigated already we know that our senior clinical colleagues will want to investigate this thoroughly on your behalf, so we can look into what went wrong for you and why. Apart from giving you some answers, if would also help put things right if we can.

If you are willing, please do get in touch with our Quality Assurance team by email (wherts-tr.complaintsteam@nhs.net ), and we will provide you with a detailed response on each of the issues raised.

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