"Emergency appointment at Heilindi Practice, Kirkwall"

About: NHS Orkney

(as the patient),

Waited 75 minutes to be seen by surgery doctor after obtaining emergency appointment at A&E. Others with later appointments were seen first.

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Response from Julie Tait, Patient Experience Officer, NHS Orkney

Dear just191

I am very sorry I have not responded sooner. Due to a technical hitch, I was not alerted to your story on this website.

Heilendi Practice is an Independent Practice and have a complaints procedure in place for dealing with complaints. May I suggest that you contact them directly with the concerns you have and ask that they be investigated. They can be contacted on 01856 872388.

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