"we got there in the end."

About: Leighton Hospital

What I liked

the staff were very helpful.l and sociable.

What could be improved

cutting down on the waiting time for cardio patients. i arrived at 10/05/12 at. 00-30 approximately .and waited around for 5hrs it was nearer 6am. before transferring to old cardio unit for assessing for the rest of the treatment. must do better for all patients as well as cardio patients.

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Responses

Response from Leighton Hospital

I would like to apologise for any unintentional delays experienced whilst you were in the Emergency Department on the night of 10 May. The department has, over the last few months, been experiencing a higher than anticipated volume of activity when compared with previous years. Waiting times become more problematic when there is an additional surge in activity. We have now secured further funding to provide more senior cover later into the evening and also additional support workers . These new posts are currently being recruited to and it is expected that this will help to reduce such waiting times, particularly when we see a sudden increase in patients attending the department. Once again, please accept our apologies for the delays experienced.

John David, Divisional Lead Nurse, Emergency Care Division.

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